The challenge
Tesco Mobile ran a modern Chapters, Tribes and Squads operating model but lacked the tooling to support it as it grew. Organisational planning relied on error-prone spreadsheets with usability, stability and manual-upkeep issues, and siloed data made it hard to build a clear, scalable picture of the organisation. Chapter Leads held tacit knowledge of team skills with no way to capture or share it across the enterprise. And as a joint venture, employee data was mastered in separate parent-company systems, outside Tesco Mobile's direct control.
Together this left the business unable to:
- Understand talent deployment and where value was being delivered
- Manage and forecast workforce needs effectively
- See how teams aligned to business goals and the work in flight
Why Tesco Mobile chose TeamForm
Tesco Mobile selected TeamForm as the single source of truth for its cross-functional Squads and Tribes, the only platform purpose-built to make teams and team-based delivery visible, explorable and manageable across the whole enterprise. It was rolled out fast, adopted widely, and integrated with the HR systems and Jira so people and work data stayed in sync. Importing the Squad and Tribe structures and validating them with leaders also surfaced and lifted data quality along the way.
The outcome
TeamForm became the single source of truth for cross-functional teams:
- Data-driven decisions. Leaders gained clear talent-deployment and work insight, replacing guesswork with fully informed resourcing conversations.
- Full organisational visibility. Every employee could explore an up-to-date view of teams, their purpose, membership and strategic alignment.
- Real-time cost awareness. Leaders saw squad and tribe costs live, rather than waiting on finance reconciliations, improving budget accountability.
- Confident workforce planning. A consistent, current view of teams and work made immediate and long-term planning far more reliable.
Working with the TeamForm team has been an absolute pleasure and a transformative experience for our organisation. The introduction of TeamForm as the source of truth for the shape of our business and the work our teams do has revolutionised Tesco Mobile, bringing unprecedented clarity and efficiency to our processes. But what truly sets our journey with TeamForm apart is their unwavering support and partnership. They have stood by us as strategic partners, guiding us through every step with their expertise and dedication.
Daniel Barrett, People Programme Lead, Tesco Mobile
