Leading Asia-Pacific airline

The challenge

As the airline's cross-functional agile operating model scaled, workforce planning grew increasingly complex and spreadsheet-dependent:

• Fragmented data across spreadsheets and systems
• Time-intensive reconciliation that reduced focus on strategic planning
• Limited visibility of allocations across business units, tribes and squads
• Manual quarterly planning, including forecasting and cross-team resource requests

The outcome

TeamForm was implemented in four weeks and became the single, integrated system of record for organisational planning and team design:

• A complete, real-time view of the organisation across business units, tribes and squads
• Integrated with HR systems for accurate, up-to-date people data
• Manual coordination replaced with structured request workflows and planning tools
• Centralised planning and forecasting across quarterly cycles, so QBRs run on one source of truth instead of reconciled spreadsheets

The result: faster decisions from real-time workforce insight, less administrative overhead, more accurate workforce spend, and a streamlined org-design process. With capacity and budget now aligned in one place, teams spend their planning time on trade-offs and outcomes rather than reconciliation.

TeamForm was an excellent change, a clear step in the right direction.

Workforce Planner