The challenge
The institution had shifted to a product-led model with multi-disciplinary teams, but there was no single source of truth for how those teams were organised and connected. Each business unit managed people, work and structures differently, with fragmented tools, inconsistent governance and manual spreadsheets. Leaders couldn't answer fundamental questions about team structure, capability and strategic alignment, and workforce planning relied on scattered systems and institutional knowledge, slowing decisions and creating operational risk.
The solution
TeamForm was implemented as the system of record for teams, starting with a Team Directory that gave everyone unified visibility. It integrated with the HR systems and Jira, linking teams to strategy and work, and replaced manual spreadsheets with dynamic org-design and workforce-planning capabilities. Over the rollout, tens of thousands of people were moved into new working structures on the model.
The outcome
TeamForm became the connected ecosystem linking strategy, structure and work across the enterprise:
- $400-500K cut from org-design cost per project, by modelling change in the tool instead of running it through consultants and spreadsheets.
- Timesheets eliminated, with finance getting matrixed cost on demand straight from the live model.
- Reports generated instantly, superseding manual spreadsheet reconciliation.
- Enterprise-wide adoption, giving everyone a shared, transparent view of the organisation and noticeably faster decisions.
